Privacy Policy

DL Group Support Services ("DL Group," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit dlgroupsupportservices.com (the "Site") or otherwise interact with us by phone, email, or in person. By using the Site or contacting us, you agree to the practices described here.

1. Information We Collect

1.1 Information You Provide Directly

• Contact information: name, email, phone number, mailing address.
• Inquiry information: details about your debts, creditors, collection contacts, or other matters you share when requesting a consultation.
• Communications: messages you send by web form, email, voicemail, SMS, or postal mail.

1.2 Information Collected Automatically

• Device and browser information (type, version, language, operating system).
• IP address, approximate location derived from IP, and referring/exit pages.
• Pages viewed, time spent, and interactions on the Site.
• Cookies, pixels, and similar technologies (see Section 6).

1.3 Information from Third Parties

We may receive information from service providers (such as analytics or call-tracking vendors) and from public sources or referral partners who direct you to us.

2. How We Use Your Information

• To respond to your inquiries and provide a consultation.
• To evaluate your matter and connect you with appropriate representation.
• To operate, maintain, and improve the Site and our services.
• To send service messages, updates, and (with your consent) educational content.
• To comply with legal obligations, enforce our agreements, and protect rights and safety.
• To detect, investigate, and prevent fraud, abuse, or security incidents.

3. Legal Bases (for Users in the EEA/UK)

Where applicable, we rely on the following legal bases: your consent; performance of a contract or steps taken at your request; compliance with a legal obligation; and our legitimate interests in operating, improving, and securing our services.

4. How We Share Information

We share personal information only in the limited circumstances below:

• Service providers who perform services on our behalf (hosting, analytics, email, call routing, document storage) under written confidentiality obligations.
• Referred counsel or partners when you request representation or we determine a referral is appropriate.
• Legal and safety: to comply with applicable law, valid legal process, or to protect rights, property, or safety of any person.
• Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.
• With your consent: for any other purpose disclosed to you at the time.

We do not sell your personal information for monetary consideration.

5. Communications and TCPA Consent

When you provide your phone number, you consent to receive calls and text messages from us (including via automatic dialing systems and prerecorded messages) at that number regarding your inquiry. Consent is not a condition of any service. Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP, and opt out of marketing emails by using the unsubscribe link. We may still send you transactional or service messages related to your matter.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, measure performance, and understand usage. Categories may include strictly necessary, performance/analytics, and functional cookies. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

7. Analytics and Tracking

We may use third-party analytics tools (such as Google Analytics) to understand aggregated traffic patterns. These providers process information under their own privacy policies. We honor Global Privacy Control (GPC) signals where required by applicable law.

8. Third-Party Links

The Site may link to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any information.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of information and the context.

11. Your Rights and Choices

Depending on where you live, you may have the right to: access the personal information we hold about you; correct inaccuracies; request deletion; restrict or object to certain processing; opt out of sale or sharing (which we do not engage in for monetary consideration); opt out of targeted advertising; and obtain a portable copy of your information.

11.1 California Residents (CCPA/CPRA)

California residents may request disclosure of the categories and specific pieces of personal information we have collected, the categories of sources, the business purposes for collection, the categories of third parties with whom we share information, and may request deletion or correction, subject to certain exceptions. We do not discriminate against consumers for exercising these rights.

11.2 Other U.S. State Privacy Laws

Residents of Colorado, Connecticut, Virginia, Utah, and other states with comprehensive privacy laws may have similar rights of access, correction, deletion, and opt-out, exercisable as described below.

11.3 EEA/UK Residents (GDPR)

You have the rights of access, rectification, erasure, restriction, portability, objection, and (where applicable) withdrawal of consent. You also have the right to lodge a complaint with a supervisory authority.

11.4 How to Exercise Your Rights

Submit a request to info@dlgroupsupportservices.comor call 888-391-2764. We will verify your identity before honoring the request. You may use an authorized agent where permitted by law.

12. Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us so we can delete it.

13. Do Not Track

Some browsers transmit "Do Not Track" signals. Because there is no industry-standard interpretation, we do not currently respond to DNT signals, but we honor opt-out preferences as described in Section 11.

14. International Users

The Site is operated in the United States. If you access it from outside the U.S., your information may be transferred to, stored, and processed in the U.S., which may have different data-protection laws than your jurisdiction.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective date" at the top reflects the most recent revision. Material changes will be communicated by posting a notice on the Site or by other reasonable means. Your continued use of the Site after changes are posted constitutes acceptance.

16. Contact Us

DL Group Support Services
Email: info@dlgroupsupportservices.com
Phone: 888-391-2764