Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website located at dlgroupsupportservices.com (the "Site") and any related services provided by DL Group Support Services ("DL Group," "we," "us," or "our"). Please read them carefully. By accessing the Site, contacting us, or using any of our services, you agree to be bound by these Terms.

1. Acceptance of Terms

If you do not agree to these Terms, do not access or use the Site or our services. We may update these Terms at any time by posting an updated version. Your continued use after changes are posted constitutes acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Site. By using the Site, you represent and warrant that you meet these requirements.

3. Not Legal Advice; No Attorney-Client Relationship

The information provided on the Site and through our services is for general informational and educational purposes only and does not constitute legal, financial, tax, or other professional advice. Use of the Site, submission of a contact form, or communication with our staff does not create an attorney-client relationship. An attorney-client relationship is formed only after a written engagement agreement is signed with a licensed attorney. Do not act or refrain from acting based on Site content without seeking appropriate professional counsel.

4. Description of Services

DL Group Support Services provides consumer support, education, intake, and referral services related to consumer-credit, debt-collection, lending, and related disputes. Where representation is appropriate, we may refer your matter to independent attorneys. We are not a law firm and do not directly provide legal representation.

5. User Obligations

You agree to:

• Provide accurate, current, and complete information when you contact us.
• Use the Site only for lawful purposes and in compliance with these Terms.
• Not interfere with the security or operation of the Site.
• Not use the Site to transmit viruses, harmful code, or unsolicited communications.
• Not scrape, harvest, or otherwise extract data from the Site without our prior written consent.

6. Intellectual Property

All content on the Site — including text, graphics, logos, icons, images, video, audio, and software — is owned by or licensed to DL Group and is protected by U.S. and international intellectual-property laws. You may access and view content for personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, or otherwise exploit the content without our prior written permission.

7. User Submissions

If you submit information through the Site (such as via a contact form), you grant DL Group a non-exclusive, worldwide, royalty-free license to use that information to respond to your inquiry, evaluate your matter, and provide services. You represent that you have the right to submit any information you provide.

8. Third-Party Links and Content

The Site may contain links to third-party websites or services that we do not control. We are not responsible for the content, accuracy, or practices of any third-party site, and inclusion of a link does not imply endorsement.

9. Communications and TCPA Consent

By providing your phone number, you consent to receive calls and text messages from DL Group and its representatives (including via automatic dialing systems and prerecorded or artificial voice messages) at that number for purposes of responding to your inquiry, scheduling consultations, and providing related information. Consent is not a condition of any service. Message and data rates may apply. To opt out of marketing texts, reply STOP. To opt out of marketing emails, use the unsubscribe link.

10. Disclaimers

THE SITE AND ALL CONTENT, MATERIALS, INFORMATION, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DL Group DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. DL Group DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NO ADVICE OR INFORMATION OBTAINED FROM DL Group OR THROUGH THE SITE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DL Group, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR OUR SERVICES, EVEN IF DL Group HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DL Group'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

12. Indemnification

You agree to defend, indemnify, and hold harmless DL Group and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from (a) your use of and access to the Site; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including any intellectual-property, publicity, or privacy right; or (d) any claim that information you submitted to DL Group caused damage to a third party.

13. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Subject to the dispute-resolution provisions below, the state and federal courts located in New York County, New York, shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

14. Dispute Resolution; Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Site shall first be submitted to good-faith informal negotiation. If not resolved within thirty (30) days, the dispute shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall take place in New York County, New York, unless otherwise agreed. You and DL Group each waive the right to a jury trial and to participate in a class, collective, or representative action. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction.

15. Termination

We may suspend or terminate your access to the Site at any time, for any reason, without notice. Sections intended to survive termination (including IP, disclaimers, limitations of liability, indemnification, governing law, and arbitration) shall survive.

16. Severability and Waiver

If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect. The failure of DL Group to enforce any right or provision shall not constitute a waiver.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DL Group with respect to your use of the Site and supersede all prior agreements and understandings.

18. Contact Us

DL Group Support Services
Email: info@dlgroupsupportservices.com
Phone: 888-391-2764